Privacy Policy

Effective Date: March 1, 2026

Shadow Pulse (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shadowpulse.ai and use our platform.

1. Information We Collect

Information You Provide

  • Contact Information: Name, email address, company name, job title, and phone number when you request a demo, fill out a contact form, or subscribe to updates.
  • Account Information: Credentials and profile details when you create a platform account.
  • Communications: Any messages, feedback, or correspondence you send to us.

Information Collected Automatically

  • Usage Data: Pages visited, features used, time spent, and interaction patterns within our platform.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Cookies & Tracking: We use cookies and similar technologies to enhance your experience and gather analytics. See Section 6 for details.

2. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve our narrative intelligence platform
  • Respond to your inquiries and schedule demos
  • Send relevant product updates, security alerts, and marketing communications (with your consent)
  • Analyze usage patterns to improve user experience
  • Detect, prevent, and address technical issues and security threats
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Third-party vendors that help us operate our platform (hosting, analytics, email delivery), bound by confidentiality obligations.
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.
  • With Your Consent: When you have given us explicit permission.

4. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are retained for up to 24 months. Platform usage data is retained for the duration of your subscription plus 90 days.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls, and regular security audits to protect your information. However, no method of electronic transmission or storage is 100% secure.

6. Cookies

Our website uses:

  • Essential Cookies: Required for site functionality.
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Preference Cookies: Remember your settings and choices.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for marketing communications
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [email protected].

8. International Data Transfers

Shadow Pulse is based in Fredericton, New Brunswick, Canada. If you access our platform from outside Canada, your information may be transferred to and processed in Canada. We ensure appropriate safeguards are in place for cross-border data transfers in compliance with applicable data protection laws, including PIPEDA.

9. Children’s Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: